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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

Electricity Registration for Joint Tenancy

The tenant name that appears on the bill will not be solely responsible for payment. All tenants will be held equally responsible.

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What should I do if there are a number of tenants sharing electricity costs?

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  • Accessing and managing bills

If there are a number of tenants sharing electricity costs, e.g. university students, you’ll need to complete a joint tenancy agreement form. The form will need to be completed by the tenants in the property. 

This means that all tenants have equal responsibility for bills, so if someone doesn’t pay their share of the bill, others won't be held liable.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.