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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments How can I check the balance on my account?

Quick help

You can log in to your online account to action the task below.

Find out the balance on my account

How can I check the balance on my account?

  • My Home
  • Bills & Payments
  • Accessing and managing bills

If you would like to check the balance on your account, you can do this by logging into your online account and viewing ‘account balance’. You can also contact us and select option 2 ‘bill payment or balance enquiry’. 


More billing questions


More billing questions

Still have questions?

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs