Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You can log in to your online account to action the task below.
If you have forgotten your PIN, please select 'Cancel' and log in to your online account with your username and password.
Following this you will be able to create a new PIN to log in to your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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