Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can log in to your online account to action the task below.
If you have forgotten your PIN, please select 'Cancel' and log in to your online account with your username and password.
Following this you will be able to create a new PIN to log in to your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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