Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
There are a number of ways you can pay a bill:
| Quarterly Direct Debit | Monthly Direct Debit | On receipt of bill | |
|---|---|---|---|
| Overview | You pay for what you use each quarter. The full amount is taken automatically from your bank account. | This is perfect if you want to spread out the cost of your electricity into smaller equal monthly payments. We calculate your payment amount based on your usage history. |
You pay for what you use each quarter via cash, cheque or card. You can also make payments Online. |
| Payment frequency | Quarterly - your payment will be taken from your bank account 14 days after your bill is produced. | Choose a payment date between 1st and 28th each month to suit you. | You'll have 14 calendar days from the date on your bill to pay for your energy. |
| This will vary depending on how much electricity you’ve used in the billing period. | We look at your historical energy consumption to forecast your costs for the next 12 months. Your set monthly payment amount is reviewed to ensure you're paying the right amount for what you use, and you'll be advised if it needs to change. | This will vary depending on how much electricity you’ve used in the billing period. | |
| Bill or statement | Bill every 3 months | Bill every 3 months | Bill every 3 months |
| Discount applied | 2.5%* | 4%^ | up to 2%** |
| Where to pay | Payment is taken automatically | Payment is taken automatically |
|
*Quarterly Direct Debit customers get 2.5% discount off the Power NI standard rate up to £6.50 per quarter equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
^Monthly Direct Debit customers get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
Energy Online customers with monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
**Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rates page.
