Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Our online billing service on your online account has a handy bill calculator feature which you can use to estimate how much electricity you’ve used to date. If you have not activated your online account you can register here.
If you receive bills by post, you can calculate your electricity costs by:
Taking your current meter reading and subtracting the previous meter reading (find this on your last bill) to find out how many units you have used.
Next multiply the units used by the current unit rate for your tariff (find your unit rate).
Add VAT at 5%.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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