Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
The tenant name that appears on the bill will not be solely responsible for payment. All tenants will be held equally responsible.
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If there are a number of tenants sharing electricity costs, e.g. university students, you’ll need to complete a joint tenancy agreement form. The form will need to be completed by the tenants in the property.
This means that all tenants have equal responsibility for bills, so if someone doesn’t pay their share of the bill, others won't be held liable.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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