
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
It's not necessary to contact your bank, we will lift your final balance on the date stated on your final bill. Once your final payment has cleared we will make arrangements to cancel the direct debit.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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