Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Keypad customers get 2.5%* discount off all electricity used. It doesn’t matter how much energy you use, there is no limit to the savings you can make.
And with Keypad Reward, topping up £50 or more on our website or app, you’ll automatically receive free electricity.
*Keypad customers will receive 2.5% discount off Power NI standard rate with every top up. To view Power NI standard rates please visit our unit rates page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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