Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
Keypad is our pay as you go option making it easier to budget and keep a track of what you’re spending. As a Power NI customer, it’s free to have a Keypad meter installed.
Find out more about getting a Keypad meter installed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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