Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Keypad customers get 2.5%* discount off all electricity used. It doesn’t matter how much energy you use, there is no limit to the savings you can make.
And with Keypad Reward, topping up £50 or more on our website or app, you’ll automatically receive free electricity.
*Keypad customers will receive 2.5% discount off Power NI standard rate with every top up. To view Power NI standard rates please visit our unit rates page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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