I've topped up but the powercode has not been sent to my meter. What should I do?

If you have topped up your meter and the power code has not been sent automatically to your meter via Bluetooth and you do not have the code, please contact us.

If you need a power code reissued outside of our opening hours, please contact NIE Networks by ringing 03457 643 643 or contact them online.

The powercode can be entered manually into the Keypad Meter by: Press Star – Enter Code – Press Hash (*CODE#) 

For future top up’s please follow the steps below to ensure the app and Keypad+ unit are connected prior to topping up:

1. Ensure Bluetooth on your phone is turned on, and you have paired your smartphone with the Keypad+ 
2. Open the app and select 'Keypad+' from the main menu
3. Click on the power icon in the top right-hand corner
4. If your Keypad+ serial number is not shown, hit scan now. If your Keypad+ serial number is still not displayed, please move closer to the Keypad+ as it may be out of range.
5. Once your serial number is displayed the app will connect automatically, if this does not happen just tap the serial number, the bar should turn green and take you to the balance and usage screen.
6. If the app is still not connected, close and reopen the app. If this fails, please check the new Keypad+ unit is connected and is displaying information by pressing any button.
7. When processing the top up please select email receipt so a copy of the code is sent to you via email should you need to key the code into your Keypad Meter.

If the app is not connected to the Keypad+ unit, the power code can be entered manually: Press Star – Enter Code – Press Hash (*CODE#) 

If you have followed the steps above and your still experiencing issues sending your powercode to your meter via Bluetooth please get in touch with us at [email protected].