Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
If the card used belongs to a family member, close friend or landlord you should sell the top up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please contact us.
If you've lost your Keypad card, don't worry, you can order a new keypad card online.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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