Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Keypad

What is the minimum amount I can top up?

The minimum top up amount is £5 when topping up at a Post Office, PayPoint or online via Energy Online website and app.

For help with topping up read our simple step-by-step guide.

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More Keypad questions

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