Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
It's not necessary to contact your bank, we will lift your final balance on the date stated on your final bill. Once your final payment has cleared we will make arrangements to cancel the direct debit.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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