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Important information

Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.

My Account

PowerNI Help & Support My Account If I am experiencing an issue with the app, who should I contact?

If I am experiencing an issue with the app, who should I contact?

  • My Home
  • My Account
  • Power NI app

If you are experiencing issues with the app, please email us at [email protected] with the following information:

  • name,

  • account number or keypad premise number (if known),

  • phone number

  • iOS or android user, and

  • device (mobile or tablet)

  • issue you are experiencing.


Or contact us by visiting our contact us page.


More account questions


More account questions

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