Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you are experiencing issues with the app, please email us at [email protected] with the following information:
name,
account number or keypad premise number (if known),
phone number
iOS or android user, and
device (mobile or tablet)
issue you are experiencing.
Or contact us by visiting our contact us page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
