Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you are experiencing issues with the app, please email us at [email protected] with the following information:
name,
account number or keypad premise number (if known),
phone number
iOS or android user, and
device (mobile or tablet)
issue you are experiencing.
Or contact us by visiting our contact us page.