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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account If I am experiencing an issue with the app, who should I contact?

If I am experiencing an issue with the app, who should I contact?

  • My Home
  • My Account
  • Power NI app

If you are experiencing issues with the app, please email us at [email protected] with the following information:

  • name,

  • account number or keypad premise number (if known),

  • phone number

  • iOS or android user, and

  • device (mobile or tablet)

  • issue you are experiencing.


Or contact us by visiting our contact us page.


More account questions


More account questions

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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs