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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

My Account

PowerNI Help & Support My Account If I am experiencing an issue with the app, who should I contact?

If I am experiencing an issue with the app, who should I contact?

  • My Home
  • My Account
  • Power NI app

If you are experiencing issues with the app, please email us at [email protected] with the following information:

  • name,

  • account number or keypad premise number (if known),

  • phone number

  • iOS or android user, and

  • device (mobile or tablet)

  • issue you are experiencing.


Or contact us by visiting our contact us page.


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Customer Support FAQs
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Keypad FAQs
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