Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
By choosing energy that causes least or no harm to the environment these harmful carbon emissions will be reduced.
When you switch to Eco Energy, Power NI commits to purchase the equivalent of your consumption from renewable sources. Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with biomass, wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. All renewable energy that Power NI purchases through PPA’s is from generators exclusively in NI.
Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields