Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
All energy suppliers in Northern Ireland must comply with a Renewable Energy Obligation, which came into effect in 2005/06. This places an obligation on all suppliers to show evidence of the purchase of renewable electricity through a system of Renewable Energy Certificates.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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