Billing FAQs
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
All energy suppliers in Northern Ireland must comply with a Renewable Energy Obligation, which came into effect in 2005/06. This places an obligation on all suppliers to show evidence of the purchase of renewable electricity through a system of Renewable Energy Certificates.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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