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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Tariffs & Rates

Will Eco Energy increase in price?

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Our Eco Energy tariff costs the same as our standard Home Energy tariff and the same discounts apply depending on how you prefer to pay (e.g. by monthly Direct Debit or pay as you go).

Currently, any changes in pricing to the Home Energy tariff will be reflected in the Eco Energy tariff. For more information on pricing, visit our prices and plans.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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