Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
Our Eco Energy tariff costs the same as our standard Home Energy tariff and the same discounts apply depending on how you prefer to pay (e.g. by monthly Direct Debit or pay as you go).
Currently, any changes in pricing to the Home Energy tariff will be reflected in the Eco Energy tariff. For more information on pricing, visit our prices and plans.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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