Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant Information
Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Our Eco Energy tariff costs the same as our standard Home Energy tariff and the same discounts apply depending on how you prefer to pay (e.g. by monthly Direct Debit or pay as you go).
Currently, any changes in pricing to the Home Energy tariff will be reflected in the Eco Energy tariff. For more information on pricing, visit our prices and plans.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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