Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
The new unit rate prices will be effective from 1 October 2025 for all Power NI residential customers. For information on Power NI commercial tariffs visit our Business & Farm section.
For more information on the residential price change, visit our pricing page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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