Billing FAQs
As wholesale electricity costs have come down, we have reviewed our unit rates with the Utility Regulator. This has resulted in a 6.3% decrease.
You will see a decrease of 6.3% to the price you pay, which means on average you will be paying around £64[1] less per year.
Power NI is the only residential electricity supplier that is price-regulated by the Northern Ireland Utility Regulator. This means that they review and agree our prices, providing you with an additional level of protection.
This quick and easy step-by-step guide will show you how to change your Keypad to our new rate.
Following our price change, when you purchase a Power NI Keypad top up you will receive a one-off price change powercode (which will be 40 or 60 digits, depending on your tariff). You will need to key in all digits on your Keypad followed by the # key.
Power NI is supporting a new Energy charter alongside other key stakeholders, which will help make a real contribution to consumers that are struggling this winter. The charter’s development was led by the Utility Regulator and the Consumer Council for Northern Ireland, with support from local electricity and gas suppliers.
We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket.
With our best deal, our online billing customers can save up to £60 [2] a year on their electricity, as well as spread costs with Direct Debit payments and view bills, letters and energy usage online. Keypad customers get uncapped discounts, along with fee electricity when topping up £50 or more via the Power NI website or mobile app.
[1] the £64 per year decrease is calculated using Power NI standard Home Energy unit rate and an average annual consumption of 3,200 kWh.
[2] Energy Online monthly Direct Debit customers get 6% discount up to £15 per quarter, equivalent to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rate page.