Billing FAQs
The price you pay for electricity is increasing by 6.2% on 1 July 2026.
This reflects sustained increases in global gas prices, alongside higher network and market charges, meaning we have unfortunately had to review our prices.
This means that you will see an increase of 6.2% to the price you pay, which means on average you will be paying approximately £5 more per month*.
Power NI is the only residential electricity supplier that is price-regulated by the Utility Regulator. This means that they review and agree any changes to our tariffs.
Please note, you must enter this longer code before any further top-up codes can be accepted.
This quick and easy step-by-step guide will show you how to change your Keypad to our new rate.
Following our price change, when you purchase a Power NI Keypad top-up you will receive a one-off price change powercode (which will be 40 or 60 digits, depending on your tariff). You will need to key in all digits on your Keypad followed by the # key.
Power NI offers a range of discounted payment options for savings year in year out.
From the 16 June, when you buy a top-up, you will get a 40-to-60-digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity will then increase from 1 July 2026. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.
If you are a Keypad+ customer when you buy a top-up from 16 June 2026, your 40-to-60-digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad.
If you haven’t received your 40-to-60-digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
If you are ever worried about paying for your electricity, please get in touch with a member of our team to discuss your payment options.
Power NI is supporting the Energy Charter for the third year in a row, alongside other key stakeholders, helping to make a real difference for consumers who are struggling. The charter was developed by the Utility Regulator and the Consumer Council for Northern Ireland, with support from local electricity and gas suppliers.
We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket.
With our best deal, our online billing customers can save up to £60 + a year on their electricity, as well as spread costs with Direct Debit payments and view bills, letters and energy usage online.
Keypad customers get 2.5%^ off every unit used, along with free electricity when topping up £50 or more via the Power NI website or mobile app.
*On average, customers will pay approximately £5 more per month. This is calculated using the Power NI standard Home Energy unit rate and an average household usage of 3,200 units (kWh) per year.
+ Monthly Direct Debit customers receive 4% discount off the standard rate. Customers who register for online billing can receive an additional 2% discount off the standard rate. Customers choosing monthly Direct Debit and online billing together will get 6% discount (up to £15 per quarter / £60 per year). The maximum discount above is based on a quarterly bill of £250. To view Power NI standard rates please visit our unit rate page.
^Keypad standard rate is 2.5% off the Power NI standard tariff. Keypad customers can save more through Keypad Reward. This is available when you top-up £50 or more online or via the Power NI app.
When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received (e.g. £50 credit will give users the amount of electricity that normally costs £51). To view all rates, please visit powerni.co.uk/unit-rates.
