Residential pricing

What is happening?

The price you pay for electricity is increasing by 4% on 1 December 2024.

Even though global wholesale energy costs have stabilised in recent months, there has been an increase in other market and network related costs.

What does this mean for me?

This means that you will see an increase of 4% to the price you pay, which means on average you will be paying around 10p more per day.*

Power NI is the only regulated electricity supplier that is price-regulated by the Utility Regulator. This means that they review and agree any changes to our tariffs, ensuring that you pay a fair price.

I am a Keypad customer, what do I need to do?

From 11 November 2024, when you buy a top-up, you will get a 40 to 60 digit price change code.
Enter this into your meter and then press the # button.
Your meter will then switch to the new rate on 1 December

Please note, you must enter this longer code before any further top-up codes can be accepted.

For Keypad+ customers, this code can be sent via Bluetooth as normal.

How to change your Keypad to our new rate

This quick and easy step-by-step guide will show you how to change your Keypad to our new rate.

Following our price change, when you purchase a Power NI Keypad top up you will receive a one-off price change powercode (which will be 40 or 60 digits, depending on your tariff). You will need to key in all digits on your Keypad followed by the # key.

Frequently asked questions

How can I save energy around my home?
Little changes can make a big difference to your pocket and the environment. Check out the full list of tips to save money on your electricity with our energy guides.

NI Energy Advice Line The NI Energy Advice Line service offers independent FREE advice and support on how to save energy in the home and on assistance available. Call FREE 0800 111 44 55 or use the call back service. Consumers can also visit the NI Housing Executive website.

Please remember to be wary of scams. For more information visit actionfraud.police.uk

**All discounts are off the Power NI standard Home Energy unit rate, 29.44p/kWh Excl. VAT and 30.91p/kWh Incl. VAT from 1 December 2024.

When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received. e.g. £50 credit will give users the amount of electricity that normally costs £51.
How can I save money on my electricity?
Power NI offers a range of discounted payment options for savings year in year out.
- Customers who register for an online account and pay by monthly Direct Debit, can save you up to £60 each year*.
- Keypad customers get 2.5% discount off every unit of electricity used. On top of this, you can get free electricity with our Keypad Reward. Just top-up £50 or more online or via our app.
- Save on everyday purchased with Power NI Perks: We’ve also negotiated discounts and savings for Power NI customers with hundreds of everyday big brands such as Tesco, Asda, Sainsbury’s and M&S.
On top of the 2.5%** discount you already get off every unit of electricity, when you top up £50** or more at powerni.co.uk/keypad or through the free Power NI app, you can get free electricity.

* Online billing customers with monthly Direct Debit get 6% discount up to £15 per quarter, up to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rate page.

** When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received. e.g. £50 credit will give users the amount of electricity that normally costs £51.
I am a credit customer. What does this mean for me?
The new unit rate will apply to all existing Power NI residential customer accounts as of 1 December 2024.
I am a Keypad customer. What does this mean for me?
From the 11 November, when you buy a top-up, you will get a 40 to 60 digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity will then increase from 1 December 2024. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.

If you are a Keypad+ customer, you do not have to enter your 40 to 60 digit code, this can be sent straight to your meter via Bluetooth as normal.

If you haven’t received your 40 to 60 digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
Will the price I pay change?
Yes. The Power NI unit price is increasing from 1 December 2024.
I’m struggling to pay for my electricity, what options are available to me?
If you’re struggling to pay, please get in touch by calling us on 03457 455 455 (lines open Monday to Friday, 9am to 5pm).
What happens to the credit on my Keypad?
After you enter your 40 to 60 digit price change code, from the 1 December 2024, any credit on your Keypad will be charged at the new rate.
What if I don’t enter the tariff change code?
All future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’. It’s easy to fix this. Enter the 40 to 60 digit price change code followed by the top-up code you bought.

Energy charter

Power NI is supporting a new Energy charter alongside other key stakeholders, which will help make a real contribution to consumers that are struggling this winter. The charter’s development was led by the Utility Regulator and the Consumer Council for Northern Ireland, with support from local electricity and gas suppliers.

Are you getting the best deal?

We know electricity usage is on the increase. So, we would encourage you to find out if you can make a change to how you pay your bill and keep a little extra in the pocket.

With our best deal, our online billing customers can save up to £60 ^[2] a year on their electricity, as well as spread costs with Direct Debit payments and view bills, letters and energy usage online. Keypad customers get uncapped discounts, along with fee electricity when topping up £50 or more via the Power NI website or mobile app.

[1] the £64 per year decrease is calculated using Power NI standard Home Energy unit rate and an average annual consumption of 3,200 kWh.

[2] Monthly Direct Debit customers with online billing get 6% discount up to £15 per quarter, equivalent to £60 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. To view Power NI standard rates please visit our unit rate page.