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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Community

Supporting local people, projects and progress

We are the power behind the people who deliver positive initiatives and essential services in communities across Northern Ireland.

Brighter Communities

Our Brighter Communities programme energises innovative and emerging community groups, teams and projects with £1000 of funding awarded each month. Since 2018 we have contributed over £85,000 to our communities and we’re still going!

Apply for Brighter Communities
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Helping Hands

Empowering our employees to support their own communities is something we are proud to deliver through our scheme. Staff can nominate an individual, group or organisation to receive sponsorship from Power NI, a rewarding opportunity for all!

Learn more about Helping Hands
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Brighter Communities and Helping Hands in 2023

Funding map

In 2023, our Helping Hands and Brighter Communities initiatives have helped local communities across Northern Ireland, from Ballymena to Enniskillen, with a total of £20,000 funding being awarded. We are grateful to be a part of incredible stories like these that embody dedication, kindness, and transformation. 

How we help local communities
Funding map