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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments What tariff am I on?

What tariff am I on?

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  • Accessing and managing bills

Your tariff is displayed on your bill in the top right section.

Your current unit rate is shown on Page 2 of your bill in the section detailing this period’s charges. You can also find out your unit rate here.


 

More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs