Important information
Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
Northern Ireland Electricity Networks (NIE Networks) read all electricity meters four times a year and send the meter readings for our customers to us. Remember, NIE Networks is a different organisation to Power NI.
When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the current unit rate for your tariff. Your tariff and current unit rate can be found on page 2 of your bill. We then deduct any discount (for example if you pay by Direct Debit) and add VAT.
If you miss the meter reader, they’ll usually provide an information card explaining what you need to do. If we don’t receive a meter reading, we’ll estimate your bill based on your previous usage patterns.
Find out how/if your bill is estimated
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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