Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Visit the Power NI app and click register now. Then complete the steps on screen.
If you are a Power NI credit customer, you will need your 10 digit account number to register for an online account.
If you are a Power NI Keypad customer, you will need your 19 digit Keypad premise number to register for an online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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