Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
New and existing Power NI home energy customers can make the switch to Eco Energy tariff. Our Eco Energy tariff is available to credit and Keypad customers. Eco Energy is not available for Economy 7 customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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