Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
New and existing Power NI home energy customers can make the switch to Eco Energy tariff. Our Eco Energy tariff is available to credit and Keypad customers. Eco Energy is not available for Economy 7 customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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