Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to retrieve your last top-up code.
You can retrieve previous top-up codes by logging in to your online account. Once logged in select the ‘View previous top-up code’ button on your account dashboard.
Please note that the top-up must of been purchased within 14 days either online or via our automatic telephone service. Unfortunately, you cannot retrieve top-up codes purchased at the Post Office or PayPoint from your online account. To retrieve these codes, please contact us.
For future top-ups, you can request an email or SMS copy of your receipt, which will include your top-up code. Keeping a copy can be useful if you ever need to refer back to it or avoid losing it again.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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