Help & Support
I’ve lost my top-up code.
Don’t worry if you’ve lost your top-up code. If this is the last top-up code you purchased and you haven’t yet typed it into your Keypad you can find it:
- On our website
Simply enter your premise number and select ‘Re-issue previous top-up code’. Your premise number can be found on your Keypad card, on the welcome letter you would have received when you joined us or on other communications you may have received from us.
- Using the Power NI app
Select the Keypad top-up option and choose ‘re-issue top-up code’.
To find out the last 5 Powercodes you’ve entered into your Keypad press button ‘4’ on your Keypad.
Download the Keypad App
For your smartphone or tablet. Convenient, safe and secure top-ups are only a click away