Help & Support
I’ve lost my top-up code.
If you’ve lost your powercode and haven’t yet typed it into your Keypad you can find it:
- On our website. simply enter your premise number and select ‘Re-issue previous top-up code’. Your premise number is on your Keypad plastic card or on your welcome letter or other communications you may have received from us.
- Using the Power NI app. Select the Keypad top-up option and choose ‘re-issue top-up code’
To find out the last 5 Powercodes you’ve entered into your Keypad press button ‘4’ on your Keypad.
Download the Keypad App
For your smartphone or tablet. Convenient, safe and secure top-ups are only a click away
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.