Help & Support
Keypad
I’ve lost my top up code.
Don’t worry if you’ve lost your top up code. If this is the last top up code you purchased and you haven’t yet typed it into your Keypad you can find it:
- On our website
Energy Online Keypad customer?
Simply login to your Energy Online account, select the 'Previous top up code' tab from your Keypad dashboard and then select the 'Retrieve previous top up code' button to view the last top up code you purchased.
Guest?
Select view my previous top up code and enter the last 9 digits of your Keypad premise number. Select 'Continue' and you will be able to view the last top up code you purchased.
To find out the last 5 Powercodes you’ve entered into your Keypad press button ‘4’ on your Keypad.
Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.
