Help & Support
I’ve lost my top-up code.
If you’ve lost your powercode and haven’t yet typed it into your Keypad you can find it:
- On our website. simply enter your premise number and select ‘Re-issue previous top-up code’. Your premise number is on your Keypad plastic card or on your welcome letter or other communications you may have received from us.
- Using the Power NI app. Select the Keypad top-up option and choose ‘re-issue top-up code’
To find out the last 5 Powercodes you’ve entered into your Keypad press button ‘4’ on your Keypad.
Download the Keypad App
For your smartphone or tablet. Convenient, safe and secure top-ups are only a click away
Christmas Keypad Friendly Credit days
I've lost my Keypad powercode.
Where can I top-up up my Keypad?
I need a new Keypad card.
How to use my Keypad?
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.