Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Northern Ireland Electricity Networks (NIE Networks) offer a medical customer care information service to customers who are dependent on life supporting equipment.
If you use electrical equipment that is vital to your health, you may wish to register with NIE Networks to receive up-to-date information during a power cut or interruption to your supply.
You can register for this service on the NIE Networks website or by calling NIE Network’s customer helpline on 03457 643 643.
