Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Northern Ireland Electricity Networks (NIE Networks) offer a medical customer care information service to customers who are dependent on life supporting equipment.
If you use electrical equipment that is vital to your health, you may wish to register with NIE Networks to receive up-to-date information during a power cut or interruption to your supply.
You can register for this service on the NIE Networks website or by calling NIE Network’s customer helpline on 03457 643 643.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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