Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
If you’re finding it difficult to pay your electricity bill, the first step is to contact our Payment & Account Resolution Team. We will explore payment options that may better suit your circumstances and needs.
You can get in touch with us in the following ways:
We understand that discussing financial concerns can be tough but we’re here to listen and support you. Our goal is to help make things a little easier for you. This can include:
Our team will always treat you with kindness and understanding, providing a solution that suits your unique circumstances.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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