Skip to main content

Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments I have a carer, relative or friend who looks after my bills. Can you send my bill to them?

Quick help

Register today for the Power NI Customer Care Register or the NIE Networks Medical Care Register.

Join the Customer care register

I have a carer, relative or friend who looks after my bills. Can you send my bill to them?

  • My Home
  • Bills & Payments
  • Accessing and managing bills

Yes we can redirect your bills contact us or fill in our online form and we can get this set up.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs