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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments I have experienced a payment issue. What should I do?

I have experienced a payment issue. What should I do?

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If you recently made a payment on your bill and are concerned that we haven’t received this payment please be aware that bank holidays and public holidays can cause a delay.

If you don't believe that your payment has been delayed by a bank or public holiday, please get in contact with us, visit our contact us page. 


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs