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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments I have experienced a payment issue. What should I do?

I have experienced a payment issue. What should I do?

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If you recently made a payment on your bill and are concerned that we haven’t received this payment please be aware that bank holidays and public holidays can cause a delay.

If you don't believe that your payment has been delayed by a bank or public holiday, please get in contact with us, visit our contact us page. 


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs