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Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

Bills & Payments

If I receive an estimated bill how can I get an accurate one?

  • My Home
  • Bills & Payments
  • Bill understanding and calculation

Contact us and provide us with your customer account number and an up-to-date reading. We’ll be happy to process your reading to produce a revised bill for you. Please try to provide us with an accurate reading as soon as possible after you receive your bill.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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