Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
The credit on your final bill will be refunded within approximately 4 weeks. In some scenarios we may require a photo of a meter reading to allow a refund, if so we will be in touch if we have your contact details.
If you paid by Direct Debit and this is still active, the refund will be returned to that bank account. Otherwise, the refund will be issued by cheque, where applicable please ensure that you have given us a forwarding address when closing the account.
For any enquiries regarding this please contact us on 08000285455.
Still have questions?
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