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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I change my Direct Debit amount?

How do I change my Direct Debit amount?

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You can change your Direct Debit amount in your online account. You can adjust your payment within a range tailored to your account, helping you stay on track with your energy usage and balance. If you need any help or would prefer to contact us, our team is still here to help.


More billing questions


More billing questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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