Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
If we have your historical energy consumption, we will forecast your energy costs for the next 12 months. If we do not have historical data, we will calculate your monthly payments based on some property details e.g. property type – detached, flat, number of bedrooms, number of rooms in total and number of occupants.
This cost is then split into equal monthly amounts to enable you to make regular instalments instead of having to pay the entire bill in one payment each quarter.
We’ll send you a letter to confirm your monthly amount and the date on which your Direct Debit will be taken. If for any reason you need to change your payment date or amount, you can do this in your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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