Important notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Monthly Direct Debit
If you pay by Monthly Direct Debit your payment will be deducted from your bank account each month on the agreed collection date (between 1st and 28th of the month, if this date falls on a weekend or a bank holiday, it will be collected on the next working day).
Quarterly Direct Debit
If you pay by Quarterly Direct Debit your payment will be collected as per the ‘Payment due’ shown on your bill (this is 14 days after your bill was issued).
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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