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What if I miss a Direct Debit payment?

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Direct Debit management

If you miss a Direct Debit payment, we'll send you a letter or email to let you know and request that you make payment within 5 working days to remain on Direct Debit.

Unfortunately, if you do happen to miss a payment and fail to pay the amount, the Direct Debit discount shown on your last bill will be cancelled.

You can make payments today with your online account.

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More billing questions

When will my Direct Debit come out of my account?
Why has my Direct Debit changed?
My Direct Debit payment hasn’t been taken out.
When do you review my Monthly Direct Debit?
Do I get my bill before my Direct Debit is taken?
Can I make additional payments to clear my balance?