Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you miss a Direct Debit payment, we'll send you a letter or email to let you know and request that you make payment within 5 working days to remain on Direct Debit.
Unfortunately, if you do happen to miss a payment and fail to pay the amount, the Direct Debit discount shown on your last bill will be cancelled.
You can make payments today with your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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