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Important Information

Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

I am blind or visually impaired. How can I receive my bill?

  • My Home
  • Bills & Payments
  • Special circumstances and services

We have services available for customers who are blind or visually impaired.

Easier bill
We can supply your bill in braille, large print or as a talking bill.

Doorstep services
You can give us a password to use when a member of our staff visits your home. 

To take advantage of any of these services, please complete the customer care services form.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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