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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account I want to add another name to my account.

I want to add another name to my account.

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Simply contact us and we’ll be happy to add another name to your account.

The person will need to be available to consent and confirm their details during the call.

Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs