Skip to main content

Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Bills & Payments

PowerNI Help & Support Bills & Payments I am deaf or hard of hearing. How can I contact you?

I am deaf or hard of hearing. How can I contact you?

  • My Home
  • Bills & Payments
  • Special circumstances and services

We want to make contacting us as easy as possible.  At Power NI we use Relay UK to help our deaf, hard of hearing and speech impaired customers to talk to us. It’s like a 3-way call between you, a Relay assistant and Power NI. Visit Relay UK to find out more.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs