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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments I am deaf or hard of hearing. How can I contact you?

I am deaf or hard of hearing. How can I contact you?

  • My Home
  • Bills & Payments
  • Special circumstances and services

We want to make contacting us as easy as possible.  At Power NI we use Relay UK to help our deaf, hard of hearing and speech impaired customers to talk to us. It’s like a 3-way call between you, a Relay assistant and Power NI. Visit Relay UK to find out more.


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs