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Important information

Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.

Bills & Payments

PowerNI Help & Support Bills & Payments I am blind or partially sighted. How can I receive my bill?

I am blind or partially sighted. How can I receive my bill?

  • My Home
  • Bills & Payments
  • Special circumstances and services

We have services available for customers who are blind or partially sighted.

Easier bill
We can supply your bill in braille, large print or as a talking bill.

Doorstep services
You can give us a password to use when a member of our staff visits your home. 

To take advantage of any of these services, please complete the customer care services form.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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