Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
We have services available for customers who are blind or partially sighted.
Easier bill
We can supply your bill in braille, large print or as a talking bill.
Doorstep services
You can give us a password to use when a member of our staff visits your home.
To take advantage of any of these services, please complete the customer care services form.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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