Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
Northern Ireland Electricity Networks (NIE Networks) offer a medical customer care information service to customers who are dependent on life supporting equipment.
If you use electrical equipment that is vital to your health, you may wish to register with NIE Networks to receive up-to-date information during a power cut or interruption to your supply.
You can register for this service on the NIE Networks website or by calling NIE Network’s customer helpline on 03457 643 643.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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