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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Keypad Pay-As-You-Go

I am on a Powershift tariff. What are the times for each of the rates?

  • My Home
  • Keypad & Keypad+
  • Keypad installation and usage

Low Rate: Mon - Fri Midnight to 8am; Sat/Sun 7pm to 8am
Normal Rate: Mon - Fri 8am to 4pm; Sat/Sun 8am to 7pm
Peak rate: Mon-Fri – 4pm to 7pm
The times stated above are all GMT, please add one hour for British Summer Time. i.e. midnight to 8am will be 1am to 9am.


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