Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Low Rate: Mon - Fri Midnight to 8am; Sat/Sun 7pm to 8am
Normal Rate: Mon - Fri 8am to 4pm; Sat/Sun 8am to 7pm
Peak rate: Mon-Fri – 4pm to 7pm
The times stated above are all GMT, please add one hour for British Summer Time. i.e. midnight to 8am will be 1am to 9am.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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