
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Low Rate: Mon - Fri Midnight to 8am; Sat/Sun 7pm to 8am
Normal Rate: Mon - Fri 8am to 4pm; Sat/Sun 8am to 7pm
Peak rate: Mon-Fri – 4pm to 7pm
The times stated above are all GMT, please add one hour for British Summer Time. i.e. midnight to 8am will be 1am to 9am.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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