Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Give us a call on 03457 455 455 and we’ll be happy to update your details.
Online billing customers can update their mailing address, email address and telephone number by logging into their online account.
If you need to tell us about a change of Direct Debit or bank details you will need to ring us.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
