Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can log in to your online account to action the task below.
Your marketing contact preferences allow you to manage how you want Power NI to contact you. You have the freedom to choose what channels we contact you on and you can check and update these at any time through various channels, visit our contact us page.
You may receive account related emails which are sent to you because you are a Power NI customer. Please note that you will continue to receive account related emails regardless of your marketing contact preferences.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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